On a typical month, our average contributors on the forum excluding OP is around 200 (compared to 240 last year). We also see a drop in our solved rate, 10% this year compared to 14% last year. We also see a downturn in our answer rate within 72 hours, 71% compared to 75% last year. This is a 6.67% down turn from last year. In the forum, we’ve seen an average of 2.8k questions per month this year. This is far from bad, though, as this is our lowest yearly drop since 2018. We’ve been in a consistent pageview number drop since 2018, and this time around, we’re down 7% from last year. It’s a lot, so let’s dive in!įrom Jan 1st to the end of November, we’ve got a total of 255+ million pageviews on SUMO. In the meantime, please join me to congratulate and welcome both of them into the team!Īs we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. You’ll hear more from them in our next community call (which will be on January 17). Looking forward to getting to know everyone! I will be working on content strategy to improve our knowledge base, documentation, localization, and overall user experience! In my free time, I love hanging out with my dog (a rescue tri-pawd named Sundae), hiking, reading (big Stephen King fan), playing video games, and anything involving food. Hi everyone! I’m Donna, and I am very happy to be here as your new Content Strategist on the Customer Experience team. I’m based in NYC, and outside of work you will find me watercolor painting, backpacking, or reading mysteries. I’m so excited to collaborate with this awesome group, and dive into Firefox reporting, customer advocacy and feedback, and product support so we can keep elevating our amazing browser. Hi there! Mandy here - I am Mozilla’s new Product Support Manager for Firefox. Mandy Cacciapaglia - Product Support Manager for Firefox.Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager for Firefox and a Content Strategist. I’m so thrilled to start 2024 with good news for you all.
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